Elevate Guest Experiences with HMC Chicago’s Mystery Shopping Services for Hotels and Parking Facilities

HMC Chicago is proud to offer comprehensive Mystery Shopping Services designed to pinpoint hidden service gaps, optimize guest satisfaction, and enhance operational efficiency. Whether you manage a hotel, parking facility, restaurant, or event venue, our tailored evaluations deliver actionable insights that drive meaningful improvements in guest experience, revenue, and brand reputation.

Why Partner with HMC Chicago for Mystery Shopping?

    With 20+ years of experience in hospitality and guest services, we bring a comprehensive perspective on what truly elevates a guest’s experience.

    Our professional background in mystery shopping spans NBA, NFL, and MLB events, as well as restaurants, parking garages, and hotels. This unique blend of expertise allows us to spot the subtle details that often go unnoticed by those immersed in day-to-day operations.

    We specialize in hospitality consulting, parking facility management, rate and revenue optimization, and SOP improvement, serving Chicago, Indiana, and Wisconsin.

    Your guests see everything—now, with our insights, you can too.

Experience Our Mystery Shopping Risk-Free

Ready to see our process in action? Take advantage of this complimentary  offering to understand the value of a well-executed Mystery Shop.

How Our Mystery Shopping Services Work

• Consultation: We discuss your business goals, brand standards, and specific areas of concern.
• On-Site or Virtual Assessment: A trained HMC Chicago consultant evaluates your property incognito, noting every aspect of the guest journey, from check-in to check-out (or parking lot entry to exit).
• Hotel-Specific Evaluation: In addition to assessing front-line staff, we conduct a comprehensive property walkthrough, inspecting guest rooms, amenities, and public areas. We’ll provide photo documentation of any overlooked or underperforming areas. 
• Detailed Report: You receive a thorough report highlighting key findings, actionable insights, and areas for improvement (e.g., front-line team performance, guest service scores, SOP compliance).
• Follow-Up & Implementation: We can provide additional consulting, team training, and process improvements to help you implement our data-driven recommendations.

Unlock the Full Potential of Your Hospitality or Parking Operations

• Unfiltered Feedback: Gain a real-world perspective of how customers perceive your hotel, parking facility, or event venue.
• Targeted Team Training: Pinpoint where front-line teams need development to increase guest satisfaction and repeat business.
• Rate & Revenue Optimization: Discover missed revenue opportunities and optimize pricing strategies to boost your bottom line.
• Enhanced Online Reputation: Improve guest reviews and customer loyalty by addressing operational gaps uncovered in the Mystery Shop.
• Sustainable Growth: Track progress through ongoing mystery shops and maintain excellence across hospitality, parking management, and event services.

Our Hands-On, Data-Driven Approach

• 20+ Years of Experience: Our extensive background in hospitality and guest services while successfully transforming teams means we know what success looks like.
• Professional Mystery Shopping Expertise: Trained by the best in the industry, we’ve evaluated major sporting events, restaurants, parking facilities, and hotels, ensuring a complete, reliable assessment.
• Action-Oriented: Each report includes measurable steps to quickly elevate guest satisfaction, operational processes, and team performance.
• Short-Term Consulting: Our engagements start at 8 weeks, allowing you to see immediate results and build a foundation for long-term success.

Ready to Transform Your Guest Experience?

Don’t let potential pain points go unnoticed. Contact HMC Chicago today to schedule your one-time complimentary Mystery Shop and discover how our hospitality consulting expertise can elevate guest satisfaction, increase revenue, and streamline operations for your hotel, parking facility, or event venue. We proudly serve Chicagoland, Indiana, and Wisconsin—and we look forward to helping you achieve unparalleled success.