Stop Guessing. Start Fixing What’s Really Costing You Guests.

From mystery audits to operational overhauls, HMC Chicago helps independent hotel owners diagnose hidden problems, train better teams, and create five-star experiences without micromanaging.
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Built for Independent Hotel Owners. Backed by Real Results.

Mystery Shop Audits
See what your guests see. Get an unfiltered evaluation of your hotel’s real experience from front desk to checkout.
Team Training & SOPs
Turn your staff into consistent performers with hands-on coaching and repeatable systems. No guesswork. No chaos.
Operational Fixes
Stop losing revenue to outdated processes. We help you restructure workflows, raise QA scores, and reduce guest complaints.

What Do Hotel Leaders Say?

Aidan Booth
“Our guest satisfaction scores jumped 30% in 90 days—and I didn’t lift a finger.”— General Manager, Midwest Property
“QA scores went from borderline to brand-leading in just 2 months.”— Franchise Owner, Chicago
“We went from daily complaints to back-to-back 5-star reviews in less than 90 days.” — Operations Director, Boutique Hotel in Indiana

The Power of Mystery Shopping

Discover how mystery shopping reveals the true guest experience. Nycole Harris, founder of HMC Chicago, shares her hands-on process for uncovering operational blind spots and delivering actionable improvements that transform hotels from the inside out.

Transformative Outcomes for Independent Hotels

  • Increase Revenue
  • Streamline Operations
  • Improve Online Ratings
  • Reduce Turnover Costs
  • Boost Guest Satisfaction
  • Enhance Team Performance
  • Build Brand Loyalty
  • Strengthen Market Position

How We Work

A Proven Process for Hotel Turnarounds
Keep Your Hotel on a Clear Path to Success
We help owners make smarter decisions with data-backed strategies that strengthen leadership, operations, and profitability.
→ Start with a free strategy review
Take Control of Operations Without Overwhelm
From inventory systems to daily workflows, we implement processes that maximize resources, reduce waste, and improve guest outcomes.
→ Request an Operations Assessment
Pass Every Inspection, Exceed Every Expectation.
Whether you’re flagged or independent, we ensure your team meets every brand standard and prepares for successful QA inspections.
→ Schedule a Brand Readiness Call
See Your Hotel Through the Eyes of the Guest
Our mystery shopping services uncover blind spots in service, cleanliness, and experience—then deliver actionable fixes to elevate your brand.
→ Book a Mystery Shop Review
Your Guests Deserve Better. Let’s Make That Happen!
Fill out a short form and we’ll follow up within 24 hours with next steps and a tailored plan based on your property’s needs.
→ Get Started Now

Our Clients

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