about us

With over 20 years of experience in hospitality and guest services, I have built my career around understanding and enhancing the guest experience. My journey began as a receptionist in Memphis, TN, where I quickly recognized the power of a warm greeting, effective communication, and exceptional service. Early on, I also identified a recurring challenge in the industry—undertrained teams—which ignited my passion for comprehensive training and operational excellence.

As I progressed through various roles—from Night Auditor at Holiday Inn Select Memphis Airport to Shared Director of Operations—I sharpened my ability to turn around underperforming properties and implement impactful training programs. My focus on operational improvements, paired with a hands-on leadership approach, has driven measurable results across multiple hotel brands and locations.

Along the way, I ventured into professional mystery shopping, evaluating everything from hotels and restaurants to parking facilities and major sporting events. This experience taught me to pinpoint the small details that often go unnoticed but make a huge difference in guest satisfaction.

A pivotal moment in my career came at a Marriott General Manager conference in Washington, D.C., where I connected with Kayla King, co-founder of HMC Chicago. We shared a vision of creating a people-focused management company that prioritizes training, development, empathy, and compassion. From that vision, HMC Chicago was born.

Today, HMC Chicago harnesses decades of industry expertise to help businesses thrive. Whether through team retraining, rate optimization, SOP development, or insightful mystery shopping, our mission is to empower organizations with the strategies they need to succeed.