See Your Hotel Through the Eyes of the Guest
Uncover blind spots, improve guest satisfaction, and raise QA scores with hands-on, hospitality-focused mystery shop services.
This Isn’t a Checklist. It’s a Transformation Tool!
Our approach goes far beyond surface-level observations.We act as real guests—from reservation to check-out—and provide a full operational picture with photos, insights, and clear solutions.
What we evaluate:
- Front desk friendliness & procedure compliance
- Housekeeping and room detail audits
- Parking, signage, & property entrances
- Brand standard readiness
- Food & beverage quality + ID compliance
- Employee interactions
- Guestroom cleanliness, amenities, mattress checks
- QA inspection readiness
- Pre-arrival calls + post-departure experience
How it Works
Mystery Guest Shop
We visit your property as a regular guest. Nothing staged, no alerts.
Full Audit Report Delivered
You’ll receive detailed observations, photos, and a breakdown of brand, service, and cleanliness benchmarks.
Custom Recommendations
We don’t just point out issues, we give you real-world, actionable next steps to improve staff, SOPs, and experience.
Who This is For
Independent hotel owners looking for transformation
Hospitality managers struggling with team accountability
Franchise operators prepping for QA
GMs facing review drops or service complaints
About us
Why Work With Us?
- 24+ years of hospitality leadership
Proven expertise in managing and elevating service standards.
- 10+ years serving Chicagoland hotels
Extensive local experience catering to diverse clientele.
- Woman-owned and community-rooted:
Proudly contributing to the local community and empowering women in business.
- Free estimates, licensed & insured
Offering peace of mind with comprehensive insurance coverage and complimentary assessments.